Oria Rose
Returns & refunds
You may request a return within 60 calendar days of delivery. Contact customer care before sending anything back.
Requesting a return
Include the order reference, product name, selected option and the reason for the request. Keep your first message focused on the issue. Do not include payment-card details, passwords or identity documents. Customer care will review the request and explain the next steps.
A request is not an authorization to send a parcel to any address shown on this website. The business address is for correspondence and is not a return warehouse. Use only the receiving instructions supplied for your specific return.
Condition and included components
Keep the item, its supplied parts and relevant packaging together while the return is reviewed. Describe any use, assembly, damage or missing component accurately. Protect the item for transit according to the receiving instructions.
Return bathroom and vanity accessories in their original condition with all supplied components. Describe any use, missing component or damage when requesting the return.
Damaged, incorrect or incomplete items
Report damage or missing contents within 14 calendar days of delivery. Include your order reference, a clear description and photographs of the item, affected component and packaging. Keep the packaging while the issue is reviewed.
A damaged or misdescribed item is assessed separately from a change of mind. Nothing in this return window removes statutory rights or requires you to accept store credit where another remedy applies.
Return instructions and postage
After return authorization, send the item back within 14 calendar days. Use the receiving address and instructions supplied by customer care. For a change of mind, you pay the return postage. There is no restocking fee, and the original shipping charge is not refunded for a change of mind. Faulty or misdescribed items are assessed separately under applicable rights.
Retain proof of sending and tracking where available. A parcel sent without the receiving instructions can be difficult to identify. If you have already sent something to the wrong address, contact customer care with the details.
Refund review and timing
We inspect received returns within two business days. Customer care will confirm the result and any approved refund. An initial inquiry or tracking delivery scan is not confirmation that a refund has been issued.
After an approved refund is issued, the bank may take up to eight business days to post it. Ask customer care for the relevant refund reference if it does not appear.
Exchanges and cancellations
An exchange depends on the replacement being available and agreement on any price difference or delivery arrangement. A replacement is not reserved just because it appears on the site.
For an order that has not dispatched, request cancellation promptly. Customer care will check whether processing can still be stopped. If it has already dispatched, follow the return instructions. Keep the confirmation of any agreed change.
Legal sellerOria Rose
support@oriarose.comBusiness address2401 Calvert Street NW, Washington, DC 20008
Monday to Friday, 08:00 to 17:00 America/New_York. We usually reply within one business day.
Order cutoff: 15:00 America/New_York, Monday to Friday
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