Oria Rose
Frequently asked questions
Effective 2026-09-21
Clear answers about ordering, delivery, returns, product details and customer care.
How much is standard shipping?
Standard shipping is $5.99. The final order summary shows the charge before payment.
When should I expect my order?
Allow 1–2 business days for handling and 3–6 business days in transit, an estimated 4–8 business days in total. These are estimates, not guaranteed arrival dates.
What is the order cutoff?
The order cutoff is 3:00 p.m., Monday through Friday, in America/New_York. Orders after the cutoff enter the next business-day handling window.
How long do I have to request a return?
Request a return within 60 calendar days of delivery. After authorization, send it back within 14 calendar days. Contact customer care for the receiving instructions before sending a parcel.
How can I track an order?
Use Track My Order with your order reference and secure access to the checkout email. Tracking appears only when actual shipment information is available.
When is customer care available?
Customer care hours are Monday through Friday, 8:00 a.m. to 5:00 p.m. Eastern Time (America/New_York). We usually reply within one business day.
How do I place an order?
Choose the exact option on the product page, add it to the bag, review quantities and continue to checkout. A saved bag is not an order. Payment must be confirmed before a purchase is complete.
Can I change my delivery address?
Contact customer care promptly with your order reference and the change requested. A change depends on the processing stage and is only agreed when confirmed.
Can I cancel an order?
Ask customer care as soon as possible. Cancellation depends on whether processing or dispatch can still be stopped. Do not assume cancellation until you receive confirmation.
What if an item arrives damaged or incomplete?
Report damage or missing contents within 14 calendar days of delivery. Keep the packaging and include clear photographs with your order reference. This reporting window does not remove statutory rights.
Are props in the photographs included?
Only the items expressly listed in the product description are included. Room accessories, jewelry, fabric and finished project examples are separate unless the exact listing says otherwise.
Can I estimate dimensions from a photograph?
Use the measurements stated for the exact option. Perspective and close crops can change the impression of scale. Ask about a missing measurement before ordering.
How do I look after an item?
Follow the material and care instructions on the exact product page and any instructions supplied with the item. A material name alone does not establish washing, heat or chemical resistance.
Which payment methods can I use?
Checkout displays the methods offered by the connected payment service when available. If payment is unavailable, no purchase is confirmed and no payment success is simulated.
Where should I send a return?
Request authorization and the receiving instructions from customer care first. The published business address is for business correspondence and is not a return warehouse.
What happens if my delivery is delayed?
Check your tracking link for actual carrier updates, then contact customer care with the order reference. Do not treat a label being created as proof that a parcel has been collected.
Who pays for a change-of-mind return?
You pay return postage for a change-of-mind return. There is no restocking fee. The original shipping charge is not refunded for a change of mind.
When is a refund reviewed?
We inspect received returns within two business days. After an approved refund is issued, your bank may take up to eight business days to show it.
Legal sellerOria Rose
support@oriarose.comBusiness address2401 Calvert Street NW, Washington, DC 20008
Monday to Friday, 08:00 to 17:00 America/New_York. We usually reply within one business day.
Order cutoff: 15:00 America/New_York, Monday to Friday
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